BLACK HORSE
[INDUSTRY]
[YEAR]
[DURATION]
[ROLE]
[THE BRIEF]
o improve and modernise the digital experience for Black Horse customers, making car finance journeys clearer, more accessible, and easier to manage across digital platforms.
One of the main challenges was simplifying financial information and processes that can often feel confusing or overwhelming for users. The experience also needed to balance business, compliance, and customer needs while maintaining trust and clarity throughout the journey.
